FAQ
Shopping Information
All of our branded items are 100% authentic guaranteed or you will get your money back. We stand behind the integrity of our business and believe in providing a safe buying environment for all of our customers.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.Payment Information
For now, we are accepting payments via Paypal. Other payment methods will be available in a short period.WHAT PAYMENT METHODS ARE ACCEPTED?
Yes, buying online is safe. Our store meets all digital security requirements.IS BUYING ON-LINE SAFE?
CAN I PAY USING A VOUCHER OR GIFT CARD?
Yes! Just enter the code in the “GIFT CARD OR DISCOUNT CODE?” part on the checkout page.
HOW DO I KNOW THE AMOUNT ON MY GIFT CARD?
You will see the gift card value by first adding a product to your cart, and then entering your gift card code.
Orders and Returns
No. You can order without an account, but remember that having an account gives you special features like having a list of the most purchased items, latest orders, and more.DO I NEED AN ACCOUNT TO PLACE AN ORDER?
HOW DO I KNOW IF MY ORDER WENT THROUGH?
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. Please note that it can take up to 24 hours before you receive the order confirmation.
If you have not received your order confirmation, please check your spam mail. If you have checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you contact us through our contact form, and we will investigate this for you.
As soon as your order is done, an e-mail will be sent to you with the tracking information of your order. Should you have any further requests, do not hesitate to contact us.HOW DO I TRACK MY ORDER?
For non-received items, at full refund, exchange, or store credit will be provided after 30 days, at the buyer's discretion.WHERE IS MY STUFF?
Please alert us if your item has not been received within 30 days, and we will begin the refund / exchange process.
CAN I MAKE CHANGES TO MY ORDER AFTER IT IS PLACED?
We know you want your products fast. As soon as you have placed the order, we will be on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).
For more information, please contact our customer service here.
WHAT HAPPENS IF I ENTER THE WRONG CUSTOMER DETAILS?
If you have provided incorrect information such as name, email, phone number, and/or delivery address, please contact our customer service as soon as possible so they can change your information prior to sending your order. As a customer you are responsible for the extra costs that may occur if your parcel is handed over to our freight partner for delivery with the incorrect information.
WHAT IF AN ITEM IN MY ORDER IS OUT OF STOCK?
If an item in your order has gone out of stock during the packing process, our customer service will contact you via email to notify you that the item has been removed from your order and the payment amount adjusted.
HOW CAN I CANCEL MY ORDER?
Contact us as soon as possible through our contact form. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.
HOW CAN I PLACE A BUSINESS ORDER?
If you wish to place a business order, please contact us at sales@fournseven.com before the purchase.
CAN I RETURN MY ORDER?
Yes, there is a 60-day return policy for products purchased at posterstore.com.
DOES IT COST TO RETURN ITEMS?
In the event of a return, the customer is responsible for the return shipping cost.
CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER IS DISPATCHED?
Unfortunately, we cannot make any changes to the address once the parcel is dispatched from our fulfilment center. You can still reach out to our customer service team, and we will in turn try to inform the freight company of the request. However, we cannot guarantee confirmation of said request and we advise that you reach out to the courier directly. We will not be responsible for additional charges connected with changes in the delivery address.
CLAIMS
AN ITEM IN MY ORDER IS INCORRECT/DAMAGED, WHAT DO I DO?
In the unlikely event that you receive a defective or incorrect item, please contact us via our contact form with the below information:
- Email address that you used when placing the order
- Order number
- Customer name
- Product number
- Photo of damaged or incorrect item
- Photo of your package, if that is possible
- Batch number, if it is a frame picture ledge or poster hanger.
FRAMING SERVICE
CAN MY PRINTS ALREADY BE DELIVERED ALREADY FRAMED?
At Poster Store, we now offer Framing Services! We directly frame the prints in your frames. All you have to do is unbox them and voila - you can immediately start decorating your space after receiving your order. Should you need any assistance, please feel free to contact our customer service.
CAN I RETURN FRAMED PRINTS?
When returning articles with the framing service, you will be refunded the purchase price of the article(s) minus the framing service fee and return fee.
WHAT SIZE POSTERS DO YOU OFFER?
For now our posters are only in A3 size (297 x 420 mm / 11.7 x 16.5).
DO POSTERS COME WITH A FRAME?
We sell f"ramed" and "printed only" versiopn posters. Frames are sold separately unless otherwise specified on the product page. We offer two type of frames, plastic and natural wood frames with organic glasses.
WHAT QUALITY OF PAPER IS USED IN YOUR POSTERS?
Our posters are printed with rich, vibrant pigment inks onto 260 gsm A3 white glossy paper. All artwork is printed with a professional large format printer.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
If you have any further questions that were not covered here, please feel free to contact us at info@fournseven.com and we will gladly assist you.